/*
 * Mockup Contact Us My ALVA. Builds on the charging app styles
 * (static/charging/charging.css: ALVA DS v2 tokens, phone frame, home) and the
 * mockup frame (static/contact-mockup/frame.css: desktop frame fit,
 * side panel). Classes only: CESA's CSP forbids style="" attributes.
 *
 * Customer Care, Chat baru, chat, notifications and the push follow the final
 * design (Figma "Contact Us - Chat 6Oct26", 6 Oct 2026).
 */
.hidden{display:none!important}
.minw0{min-width:0}
.mt28{margin-top:28px}
.bar>div.w100{width:100%}
.hint-menu{display:flex;align-items:center;gap:8px;margin:0 16px;padding:10px 12px;border-radius:8px;border:1px dashed rgba(51,255,201,.45);color:#EDEDED}
.ucount{display:inline-flex;align-items:center;justify-content:center;min-width:20px;height:20px;padding:0 6px;border-radius:10px;background:#B13D47;color:#fff;font-size:11px;font-weight:600;font-stretch:100%;flex:none}

/* ---------- Menu ---------- */
.mprof{display:flex;align-items:center;gap:12px;padding:14px 16px;background:linear-gradient(120deg,#12664D 0%,#0E3F31 70%,#1F2120 100%)}
.ava.lg{width:56px;height:56px;font-size:18px}
.invite{display:flex;flex-direction:column;align-items:center;gap:4px;text-align:center;width:74px;flex:none}
.invite-b{width:44px;height:30px;border-radius:6px;background:var(--green);display:flex;align-items:center;justify-content:center}
.mlist{padding:8px 16px}
.mitem{display:flex;align-items:center;gap:16px;width:100%;padding:11px 8px;color:#fff}
.beta-t{color:#8097FF;font-size:12px;font-weight:700;letter-spacing:.5px}
.msep{height:1px;background:rgba(137,138,141,.45);margin:8px 0}
.mfoot{text-align:center;padding:16px 16px calc(28px + env(safe-area-inset-bottom));color:#EDEDED}
.logout{color:#FF4B58;margin-top:18px;letter-spacing:1px}
.flagid{display:inline-block;width:16px;height:11px;vertical-align:-1px;margin-left:4px;border-radius:2px;background:linear-gradient(180deg,#E70011 50%,#fff 50%);box-shadow:0 0 0 1px rgba(0,0,0,.15)}

/* ---------- Contact Us ---------- */
.clist2{display:flex;flex-direction:column;gap:12px;margin-top:16px}
.ccard{display:flex;align-items:flex-start;gap:14px;width:100%;background:#fff;border-radius:4px;padding:16px;box-shadow:var(--sh200);color:var(--tp)}
.ccard .m3{color:var(--tp);line-height:20px}
.csep{height:1px;background:var(--bddis);margin:24px 0}

/* ---------- Headers (dark bar of the design) ---------- */
.htitle2{font-size:18px;line-height:24px;font-weight:600;color:#fff;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}
.hsub2{display:flex;align-items:center;gap:6px;margin-top:2px;font-size:12px;line-height:16px;color:#9E9F9F;white-space:nowrap}
.topdark .nav .ibtn img{display:block}
.bcount2{position:absolute;right:-7px;top:-8px;min-width:18px;height:18px;padding:0 4px;border-radius:9px;background:#B13D47;color:#fff;font-size:11px;font-weight:600;line-height:18px;text-align:center;font-stretch:100%}

/* ---------- Customer Care (ticket home) ---------- */
.care2 .topdark .nav{height:64px;gap:14px}
.cprof2{display:flex;align-items:center;gap:20px;padding:24px;background:linear-gradient(180deg,#004A37 0%,#002C20 100%);color:#fff}
.pava{width:44px;height:44px;flex:none;border-radius:50%;background:#E6F7F1;color:#004A37;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:15px;letter-spacing:.5px}
.pname{font-size:16px;line-height:22px;font-weight:600}
.pline2{font-size:12px;line-height:18px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.cwarn{display:flex;gap:8px;align-items:flex-start;margin:10px 16px 0;padding:10px 12px;border-radius:8px;background:var(--warn2);color:var(--warnink)}
/* Two equal halves, Aktif and Selesai symmetric (design update, 7 Oct 2026) */
.ttabs2{display:flex;margin:4px 16px 0;border-bottom:1px solid #EDEDED}
.ttab2{flex:1;min-width:0;height:44px;margin-bottom:-1px;display:flex;align-items:center;justify-content:center;gap:6px;font-size:12px;font-weight:400;color:#6B6C6C;border-bottom:2px solid transparent}
.ttab2.on{color:#1F2120;font-weight:600;border-bottom-color:#048D69}
.tbadge{min-width:18px;height:18px;padding:0 5px;border-radius:9px;background:#EDEDED;color:#898A8D;font-size:10px;font-weight:500;display:inline-flex;align-items:center;justify-content:center;font-stretch:100%}
.tbadge.red{background:#B13D47;color:#fff}
.tlist2{flex:1;display:flex;flex-direction:column;padding-bottom:8px}
.trow2{display:flex;align-items:flex-start;gap:12px;width:100%;padding:16px 24px 0;text-align:left;color:#1F2120}
.trow2.un{background:#EBFFFA}
.tava2{flex:none;width:36px;height:36px;border-radius:50%;background:#fff;border:1.5px solid #048D69;display:flex;align-items:center;justify-content:center;overflow:hidden}
.tava2.red{border-color:#E0322E}
.tava2 img{width:26px;height:auto}
.tava2.logo{background:#33FFC9;border-color:#33FFC9}
.tava2.logo img{width:20px}
.tb2{flex:1;min-width:0;display:flex;flex-direction:column;gap:4px;padding-bottom:16px;border-bottom:1px solid #DBDBDB}
.tr1{display:flex;align-items:center;gap:8px;min-width:0}
.tno2{flex:1;min-width:0;font-size:10px;line-height:14px;color:#607DFF;font-stretch:100%}
.tw2{flex:none;font-size:10px;line-height:14px;color:#898A8D;font-stretch:100%}
.udot2{flex:none;width:10px;height:10px;border-radius:50%;background:#BF3D43}
.ttl2{font-size:14px;line-height:20px;font-weight:600;overflow:hidden;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}
.tlast2{font-size:12px;line-height:18px;color:#898A8D;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.tr4{display:flex;align-items:center;gap:8px;min-width:0;margin-top:2px}
.tplate2{margin-left:auto;font-size:10px;line-height:14px;color:#1F2120;white-space:nowrap;letter-spacing:.3px;font-stretch:100%}
.tnote2{font-size:10px;line-height:14px;color:#9E9F9F}
.spill{display:inline-flex;align-items:center;height:18px;padding:0 10px;border-radius:9px;font-size:10px;font-weight:500;white-space:nowrap;flex:none;font-stretch:100%}
.spill.warn{background:#FFE791;color:#79641D}
.spill.info{background:#DFE5FF;color:#3A4FAF}
.spill.succ{background:#C2FFEF;color:#076741}
.spill.off{background:#E7E7E7;color:#6B6C6C}
.cempty{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:4px;padding:32px 24px;color:#6B6C6C;font-size:14px;text-align:center}
.cempty img{width:240px;height:auto}
.more2{display:block;margin:12px 24px 0;height:40px;border:1px dashed #9E9F9F;color:#1F2120;font-size:13px;font-weight:600}
.more2 span{color:#9E9F9F;font-weight:400}
.tempty{display:flex;flex-direction:column;align-items:center;gap:8px;padding:36px 16px;text-align:center;color:#EDEDED}
.tempty.light{color:#6B6C6C}
.newbar2{position:sticky;bottom:0;z-index:5;margin-top:auto;padding:12px 16px calc(24px + env(safe-area-inset-bottom));background:linear-gradient(180deg,rgba(255,255,255,0) 0%,#fff 28%)}
.btnsq{display:flex;align-items:center;justify-content:center;gap:10px;width:100%;height:44px;padding:0 16px;font-size:16px;font-weight:500;letter-spacing:.3px}
.btnsq.primary{background:#33FFC9;color:#292929}
.btnsq.outline{background:#fff;border:2px solid #33FFC9;color:#06C190}
.btnsq:disabled{background:#DFDFDF;color:#A9A9A9;cursor:not-allowed}

/* ---------- Notifications (bell) ---------- */
.ntitle2{font-size:20px;line-height:28px;font-weight:600}
.nsel2{display:flex;align-items:center;gap:8px;width:100%;padding:20px 16px 14px;color:#fff;text-align:left;border-bottom:1px solid #3A3C3B}
.nsel2-k{display:block;font-size:12px;color:#C9CACA}
.nsel2-v{display:block;margin-top:4px;font-size:14px;font-weight:600;letter-spacing:.3px}
.nfilter2{display:flex;align-items:center;gap:8px;padding:16px 16px 0}
.nfk{flex:1 1 auto;min-width:0;font-size:12px;color:#C9CACA;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.nf2{display:inline-flex;align-items:center;gap:8px;height:30px;padding:0 8px;border:1px solid #6B6C6C;color:#EDEDED;font-size:14px;white-space:nowrap;flex:none}
.nf2.on{border-color:#EDEDED;color:#fff;font-weight:500}
.nfgear{flex:none;display:flex;align-items:center;padding-left:8px;border-left:1px solid #6B6C6C;height:30px}
.nmark2{display:flex;justify-content:flex-end;padding:20px 16px 10px}
.nmark2 button{color:#8097FF;font-size:14px;text-decoration:underline}
.nmark2 button:disabled{color:#6B6C6C;text-decoration:none}
.nlist2{display:flex;flex-direction:column;gap:12px;padding:0 16px 8px}
.nc2{display:flex;flex-direction:column;gap:6px;width:100%;padding:16px 20px;border:1px solid #4A4C4B;color:#fff;text-align:left}
.nc2.un{background:#0E5A44;border-color:#0E5A44}
.nc2-hd{display:flex;align-items:center;gap:8px;font-size:11px;color:#EDEDED}
.nc2-hd .grow{min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.nc2-hd>span:last-child{flex:none;white-space:nowrap}
.nc2-ic{flex:none;width:22px;height:22px;border-radius:50%;background:#33FFC9;display:flex;align-items:center;justify-content:center}
.nc2-ic.cs{background:#8097FF}
.nc2-t{font-size:14px;line-height:20px;font-weight:600}
.nc2-b{font-size:12px;line-height:17px;color:#C9CACA}
.nc2.un .nc2-b{color:#E6F7F1}
.simbtns{display:flex;flex-direction:column;gap:8px;margin-top:10px}

/* ---------- Chat baru ---------- */
.new2 .topdark .nav{height:64px}
.body2{flex:1;padding:24px 16px 16px}
.q2{font-size:16px;line-height:22px;font-weight:600;color:#1F2120}
.d2{margin-top:8px;font-size:14px;line-height:21px;color:#6B6C6C}
.msel{display:flex;align-items:center;justify-content:space-between;margin-top:20px;font-size:13px;font-weight:600;color:#6B6C6C}
.ubah{color:#607DFF;font-size:13px;text-decoration:underline;letter-spacing:.3px}
.mbox{display:flex;align-items:center;gap:16px;width:100%;margin-top:10px;padding:14px 16px;border:1px solid #DBDBDB;background:#fff;text-align:left;color:#1F2120}
.mbox.sel{border:1.5px solid #06C190;background:#EBFFFA}
.mimg{width:92px;height:64px;object-fit:contain;flex:none}
.minfo{flex:1;min-width:0;display:flex;flex-direction:column;gap:4px}
.mname{font-size:16px;line-height:22px;font-weight:600}
.mplate{font-size:13px;line-height:18px}
.mvin{font-size:11px;line-height:15px;letter-spacing:.3px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.mtags{display:flex;align-items:center;gap:6px;margin-top:2px;flex-wrap:wrap}
.mtag{display:inline-flex;align-items:center;height:20px;padding:0 9px;border-radius:10px;font-size:11px;font-weight:500;white-space:nowrap}
.mtag.own{background:#ADFFE9;color:#076741}
.mtag.shr{background:#DFE5FF;color:#3A4FAF}
.mtag.act{background:#FFE791;color:#79641D}
.mdot{color:#9E9F9F}
.tops{display:flex;flex-direction:column;gap:10px;margin-top:12px}
.topt{display:flex;align-items:center;gap:16px;width:100%;min-height:48px;padding:10px 14px;border:1px solid #DBDBDB;text-align:left;font-size:15px;line-height:21px;color:#1F2120}
.topt.sel{border:1.5px solid #06C190;background:#EBFFFA}
.topt img{flex:none}
.foot2{position:sticky;bottom:0;z-index:4;margin-top:auto;padding:16px 16px calc(24px + env(safe-area-inset-bottom));background:#fff;box-shadow:0 -6px 16px rgba(0,0,0,.04)}
.sheet-ov{position:fixed;inset:0;z-index:58;background:rgba(0,0,0,.6)}
.sheet2{position:fixed;left:50%;bottom:0;transform:translateX(-50%);z-index:59;width:100%;max-width:430px;max-height:88vh;overflow-y:auto;background:#FBFBFB;border-radius:16px 16px 0 0;padding:10px 16px calc(24px + env(safe-area-inset-bottom))}
.sheet-h{width:40px;height:4px;border-radius:2px;background:#D9D9D9;margin:0 auto 18px}
.sheet-t{font-size:16px;font-weight:600;color:#1F2120;margin-bottom:8px}
.sheet-l .mbox{margin-top:10px}
.sheet-n{display:flex;gap:8px;align-items:flex-start;margin:14px 0 20px;font-size:13px;line-height:20px;color:#6B6C6C}
.sheet-n img{margin-top:2px;flex:none}
.sheet2 .btnsq{letter-spacing:1px}
.sheet2 .btnsq.primary:not(:disabled){color:#076741}
.dialog2{width:342px;max-width:100%;background:#fff;padding:32px 20px 24px;text-align:center;color:#1F2120}
.dico{width:64px;height:64px;margin:0 auto;border-radius:50%;background:#F3F3F3;display:flex;align-items:center;justify-content:center}
.dico .ic{display:block}
.dt2{margin-top:20px;font-size:18px;line-height:26px;font-weight:600}
.dd2{margin-top:12px;font-size:15px;line-height:23px}
.dbtns2{display:flex;gap:12px;margin-top:20px}
.dbtns2 .btnsq{flex:1;height:48px;padding:0 8px;font-size:15px;letter-spacing:1px;white-space:nowrap}
.new2 .overlay{z-index:58}
.dbtns2 .btnsq.primary:not(:disabled){color:#076741}

/* ---------- Chat ---------- */
.chatscr{background:#fff}
.chathead{position:sticky;top:0;z-index:5}
.chathead .nav{height:72px;gap:14px}
.vpin2{display:flex;align-items:center;gap:12px;margin:0 12px 12px;padding:10px 16px;border-radius:4px;background:#283C34;border:1px solid #478D70;color:#fff;font-size:12px;line-height:16px;letter-spacing:.4px}
.vpin2 .grow{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.chatlog{flex:1;padding:16px 16px 20px;display:flex;flex-direction:column;gap:8px;color:#1F2120}
.ctime{align-self:center;margin:8px 0 4px;font-size:12px;color:#6B6C6C}
.csys{align-self:center;max-width:90%;margin:4px 0;font-size:11px;line-height:16px;color:#6B6C6C;text-align:center}
.cname{margin:8px 0 0 44px;font-size:12px;color:#6B6C6C}
.crow{display:flex;align-items:flex-end;gap:8px}
.crow.mine{justify-content:flex-end}
.cava{flex:none;width:28px;height:28px;border-radius:50%;object-fit:cover}
.cava.logo{border-radius:4px;background:#33FFC9;display:flex;align-items:center;justify-content:center}
.cava.logo img{width:18px;height:18px}
.cbub{max-width:78%;padding:10px 14px;border-radius:18px;font-size:14px;line-height:20px;white-space:pre-wrap;overflow-wrap:anywhere}
.crow.them .cbub{background:#F4F5F6;color:#1F2120}
.crow.mine .cbub{background:#12373F;color:#fff}
.csent{align-self:flex-end;font-size:12px;color:#6B6C6C}
.donebar{display:flex;gap:8px;align-items:flex-start;margin:0 12px 8px;padding:10px 12px;border-radius:8px;background:var(--succ1);color:var(--tbrand2)}
.donebar.warn{background:var(--warn2);color:var(--warnink)}
.composer2{position:sticky;bottom:0;z-index:5;display:flex;align-items:center;gap:12px;padding:12px 16px calc(16px + env(safe-area-inset-bottom));background:#fff}
.cinput{flex:1;min-width:0;display:flex;align-items:center;height:44px;border:2.5px solid #378C53;border-radius:24px;padding:0 6px 0 16px}
.cinput input{flex:1;min-width:0;height:100%;border:0;background:transparent;color:#1F2120;font:inherit;font-size:15px;outline:0}
.cinput input::placeholder{color:#9E9F9F}
.cinput input:disabled{opacity:.5}
.csend{flex:none;width:32px;height:32px;display:flex;align-items:center;justify-content:center}
.csend:disabled{opacity:.4}
.closedbar{position:sticky;bottom:0;z-index:5;padding:12px 16px calc(16px + env(safe-area-inset-bottom));background:#fff;border-top:1px solid #EDEDED}

/* ---------- Catatan Mockup panel ---------- */
.nsteps{margin:0;padding-left:18px;display:flex;flex-direction:column;gap:6px;font-size:12px;line-height:17px;color:#EDEDED}
.njwt{margin:0;padding:10px;border-radius:8px;background:#0F1010;color:var(--green);font-size:11px;line-height:16px;font-family:ui-monospace,Consolas,monospace;white-space:pre-wrap;word-break:break-all}

/* ---------- Zendesk UAT mode ---------- */
/* The chat screen is exactly one screen tall and the widget fills what our
   header leaves, so its own sheets (CSAT survey, attachments) stay inside it
   instead of spilling below the fold on a phone. */
.zscr{display:flex;flex-direction:column;height:100vh;height:100dvh;overflow:hidden}
.zd-embed{flex:1 1 auto;min-height:0;display:flex;flex-direction:column;background:#fff;overflow:hidden}
.zd-embed>*{flex:1 1 auto;min-height:0}
.zd-embed iframe{width:100%;height:100%;border:0}
@media (min-width:600px){
  #app>.screen.zscr{overflow:hidden}
  #app>.screen.zscr>.zd-embed{flex-shrink:1}
}
.sim-fab.zhide{display:none!important}
.zmode{display:flex;gap:8px;margin-top:8px}
.zmode .sbtn{justify-content:center}
.zd-wrap{position:relative;flex:1 1 auto;display:flex;flex-direction:column;min-height:0}
/* "Menyiapkan chat…" (final design): dark, the ALVA mark in a grey ring */
.zwait{position:absolute;inset:0;z-index:3;background:#1F2120;display:flex;align-items:center;justify-content:center;text-align:center;padding:24px}
.zw-ic{width:72px;height:72px;margin:0 auto;border-radius:50%;border:3px solid #3A3C3B;display:flex;align-items:center;justify-content:center}
.zw-ic img{width:34px;height:34px;opacity:.3}
.zw-t{margin-top:40px;font-size:18px;line-height:24px;font-weight:600;color:#fff}
.zw-d{margin-top:10px;font-size:15px;line-height:22px;color:#9E9F9F}

/* ---------- Home: Halo! shortcut to Customer Care ---------- */
.halo-row{display:flex;justify-content:flex-end;padding:0 16px 12px}
.halo{position:relative;display:inline-flex;align-items:center;gap:8px;height:44px;padding:0 4px 0 16px;border-radius:22px;background:#09765A;border:2px solid var(--green);color:#fff;box-shadow:0 4px 14px rgba(0,0,0,.35)}
.halo img{width:36px;height:36px;border-radius:50%;background:#E6F7F1}
.halo .halo-n{position:absolute;top:-8px;right:-6px;border:2px solid #1F2120}

/* ---------- Push: Android system notification (final design) ---------- */
.push{width:100%;max-width:358px;pointer-events:auto;background:#2E3132;color:#EDEDED;border-radius:24px;padding:14px 18px 12px;box-shadow:0 8px 24px rgba(0,0,0,.45)}
.push-hd{display:flex;align-items:center;gap:8px;cursor:pointer;font-size:13px}
.push-ic{flex:none;width:24px;height:24px;border-radius:50%;background:#000;border:1px solid #6B6C6C;display:flex;align-items:center;justify-content:center}
.push-ic img{width:15px;height:15px}
.push-app{color:#fff}
.push-ch{flex:1;min-width:0;color:#C9CACA;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.push-chev{flex:none;width:24px;height:24px;border-radius:50%;background:#3E4142;display:flex;align-items:center;justify-content:center}
.push-main{margin-top:10px;cursor:pointer}
.push-title{color:#fff;font-size:16px;font-weight:600;line-height:22px}
.push-body{color:#DADBDB;font-size:14px;line-height:20px;margin-top:4px;overflow:hidden;display:-webkit-box;-webkit-line-clamp:3;-webkit-box-orient:vertical}
.push-act{display:flex;align-items:center;justify-content:space-between;margin-top:10px}
.push-time{font-size:12px;color:#C9CACA}
.push-btn{color:#8AB4F8;font-size:15px;font-weight:600;padding:4px 2px}
.push-reply{display:flex;gap:8px;margin-top:10px}
.push-in{flex:1;min-width:0;height:40px;border-radius:20px;border:1px solid #6B6C6C;background:#1F2120;color:#fff;padding:0 14px;font-size:14px}
.push-send{flex:none;width:40px;height:40px;border-radius:50%;background:var(--green);display:flex;align-items:center;justify-content:center}